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Service Charter

Service Charter


This service charter is a commitment by the Anti Counterfeit Agency to provide quality services to our customers and the general public. It therefore enumerates:

  • Information on the role and mandate of the Agency.
  • Standards associated with these roles and mandate on customers’ expectation.
  • How to redress customers concerns or issues.

Purpose of the Service Charter

This Service Charter intends to promote and maintain better understanding and appreciation of the Agency’s role and range of services offered to the public in the fight against counterfeits.

The service charter defines the Mission’s functions, obligations to and expectations of our customers.

It, further, details the services we offer including how to seek redress whenever need arises all with a view to ensuring customer satisfaction.

Anti Counterfeit Agency Service Charter

pdf Download ACA Service Charter in PDF (251KB)



Anti-Counterfeit Agency
National Water Conservation & Pipeline Corporation Building
3rd Flr, Dunga Rd Industrial Area,
P.O. Box, 47771-00100 (GPO), Nairobi, Kenya.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +254 20-2280000
Mobile: +254 717 430 640

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